Instead you should use g_scratchpad or the asynchronous GlideAjax. Can you point me in the right direction? For example, you might want to know the users manager, their location, the number of tickets assigned to them etc. And after that create a client script;onLoad to perform an action. Thanks. I agree that they still can be incredibly useful in the right situation. Flow variables can be accessed as data pills directly from the Data panel. OReilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. They can be created in the flow and can be modified anywhere through the flow. Get Mark Richardss Software Architecture Patterns ebook to better understand how to design componentsand how they should interact. I dont have anything for service portal like this currently. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Is there any way in the same solution we can handle the check boxes and two column wide Container. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. Its not being set up properly at the client though. Confirmed: Berlin Hot Fix 4 fixes the problem. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. I replaced that with setDisplay but didnt rip out the other unnecessary piece. g_scratchpad client script The ServiceNow Admin Certification exam is a test with multiple-choice questions. g_scratchpad This JavaScript object is what allows us to pass that precious data into a client script. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. var v; Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? emptyVars.push(v.getGlideObject().getQuestion().getName()); eval is no more evil than any other method. Thanks, -e. I think any time you can use the out-of-box behavior you should. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. I havent seen or heard of this issue. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. function onLoad() { I hate that message though. I can confirm they are being passed in the scratch pad. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); Is there a fix for this? Thanks for the assist! Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. What is your opinion? var scriptCode = ; I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. No way to handle the container, but you can hide checkboxes. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. If youre going to K12 I could take a look at it in person. It really depends on what your design requirements are. Using the g_scratchpad object is easy. Get full access to ServiceNow: Building Powerful Workflows and 60K+ other titles, with free 10-day trial of O'Reilly. for(i = 0; i < emptyVars.length; i++){ Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. } Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule It is only available in display business rules and hence on client scripts.Definition of scratch pad in the Definitions.net dictionary. It would be nice to not include those that are empty. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. They are only empty from a visual standpoint. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Last modified on Feb 27, 2020 Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. If its not working for non-admin users Id guess its probably a client script conflict of some sort. The following reworked code includes the GlideAjax calls that we discussed previously: Get ServiceNow: Building Powerful Workflows now with the OReilly learning platform. }. Ive confirmed that its not the business rule. g_scratchpad in ServiceNow| Demonstration with real time| #ServiceNow Adda| Display Business Rule - YouTube 0:00 / 7:39 g_scratchpad in ServiceNow| Demonstration with real time|. For example, create business rule;onDisplay to trigger the condition and fired g_scratchpad function. Unfortunately I dont know of a simple solution for that. The g_scratchpad object is a simple way of pre-fetching values that are needed on a form. The data that you pass through is delivered as part of the rendered page. Ill see if I can recreate the second problem Im having and submit one for that too. What to chose between g_scratchpad, getReference and GlideAjax in ServiceNow 12,733 views Aug 2, 2020 303 Dislike Share SAASWITHSERVICENOW 33.1K subscribers In this video, you will learn three. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. I know this would mean a performance hit on the client vs running the major work server-side. I think the problem is in your if statement. jmaxwell on March 31, 2017 at 10:37 am. Get Mark Richardss Software Architecture Patterns ebook to better understand how to design componentsand how they should interact. 2022, OReilly Media, Inc. All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners. // Only run eval() function once to avoid recursive loop 2. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. ServiceNow : g_scratchpad vs GlideAjax Manipulation between server side and client side scripting. Im not aware of a way. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! So, you can thank Jacob Kimball for the brilliance of this solution. to the appropriate queries in the code might work. We are using the Summary of Requested Items mail script from the wiki. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Please suggest. Its not anything that you need to worry about in this case. You can also view the icons within. Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { The reason its there is because the original version of this script had to hide the variables via DOM manipulation. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). - John Benedetti Example VIP User Indicator As I saw in the docs, variables.name notation is not supported in Service Portal. The following reworked code includes the GlideAjax calls that we discussed previously: Navigate to System Definition > Client Scripts and open up the Alert for VIP record. Then you could predictably target that in a client script. Avoid making additional server calls from the client by anticipating the need for information ahead of time. User experience, speed and practicality. Its extremely useful for delivering data that theres a high chance youll need (or definitely need) but isnt there by default. Edit the Alert for VIP client script again to take advantage of this data. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Im trying to do the exact same thing for an approval record. hasAttachments && g_scratchpad. You might check your browser error console to see if theres anything there that would point you in the right direction. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Just wondering if anyone else has seen this? The issue was a dom reference in the make variables read only client script. For example, if you have a client script that needs to access the field u_retrieve, and the field is not on the form, the data is not available to the client script. It comprises 60 questions, and the passing score is 70% or above. Thanks Harry. You define the keys and values you want. The global object g_form is used to access GlideForm methods. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. I this video i have provided the brief demo that how we can use g_scratchpad in servicenow and how we can use g_scratchpad object in display business rule (server side) and in client script (client side).Please visit below for ServiceNow tutorial link:https://www.basicoservicenowlearning.in/\rIf this video is helpful then, Please do not forget like, subscribe and share my youtube channel Basico ServiceNow Learning.\r\rThankyou!! That is bizarre i set it up on demo site 15 with the same results on what our code is. if(current.short_description = 'Medium.com'){. Terms of service Privacy policy Editorial independence. Because they have a value, even unchecked check boxes will appear when using this solution. Programmer - A person who fixed a problem that you don`t know you have , in a way you don`t understand. This is certainly possible, but it depends on how you are including those variable values in your email. My next question How can I make this work for Record Producers? Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. GlideForm methods are only used on the client. Use the g_scratchpad to pass information to the client side, when the form loads, to reduce the load time. Shilpa on April 1, 2017 at 10:45 am. Here is what a ServiceNow expert, chuck tomasi said - The g_scratchpad is an empty object you can use to push information (properties, objects, functions, custom variables etc.) User experience, speed and practicality. Unchecked check box variables actually have a value of false. Often times theres another script or form element thats causing the issue. Works find for one column layouts. The only issue I have is that it only seems to be working for admin users. 3 years experience in programming with HSBC and SINGTEL. Values in the scratchpad can be set and/or accessed by any activity in the workflow. Check out the comment from Josh B. above. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. View all OReilly videos, Superstream events, and Meet the Expert sessions on your home TV. It worked from Global Application :). Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? It worked perfectly again after that. How to hide those. Or you can override the $scope.triggerOnSubmit method in the Client Side code to add your logic. They are still appearing although the visibility has been set to false during the form-filling process. eval(scriptCode ); Viewing the scratchpad for executing Why is eval being used? scriptCode += "g_form.setDisplay(\"variables." Just set up a generic example using the scratchpad. The problem is that g_scratchpad isnt available to the client as it should be. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Product Documentation | ServiceNow We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. A little tip though, dont mention the SNGuru solution. The client script is pretty simple since the heavy lifting is being done in the business rule. var emptyVars = []; Yes, this script should still work just fine. Edit the Alert for VIP client script again to take advantage of this data. }. Thanks a lot. For the itemVars while loop, And within the producerVars while loop. Has anyone had any issues with this with the Aspen Hotfixes? Your above solution works brilliantly, if we dont have check boxes and Containers. instance == "production") { var comment = "Something is attached to a child of " + parentCaller + "'s record."; g_form. Get full access to Learning ServiceNow and 60K+ other titles, with free 10-day trial of O'Reilly. Ive updated the code above. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); I've updated the article. This works just as well: Ugh. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. These methods are used to make custom changes to the form view of records. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Thanks for closing the loop on this. GlideForm.js is the JavaScript class containing the methods. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Below are some of the key reasons why they are called the next version of Workflow scratchpad variables: However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. OReilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers. We would like to show you a description here but the site won't allow us. I rebuilt the test cases on demo18 and everything seems to work fine. Display business rules and g_scratchpad. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. WARNING at line 13: Use the array literal notation []. setValue('comments', comment); } In addition to empty variables, is it also possible to hide specific variables? You have to address it for each item or variable set and continue to update and modify for each variable you add. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. SetDisplay should work on forms for variables. This is a form of server rendering technology. So what is it? Basico ServiceNow Learning 28.5K subscribers 21K views 3 years ago g_scratchpad object is used to pass information from service to client. Thus, Display business rules can be used to retrieve data from the server, and send Get Learning ServiceNow now with the OReilly learning platform. The post Certified Diversity Recruiters appeared first on Crossfuze. This solution may still be preferable if youre looking to do something across the board in the instance. The g_scratchpad object is reconstructed on the client side as a global variable. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Thanks for the script, it works pretty well on backend. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Non-admins can still see all the empty variables. You did such an amazing job. Is there something that Im missing? emptyVars = emptyVars. Shilpa Srinath on March 5, 2017 at 3:20 pm. Im just spreading the love. You can modify the ng-click binding on the submit button on line 30 of the HTML section. New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Youll need to get ServiceNow support to help you with this. Manipulation between server side and client side scripting. It seems like client script doesnt see variables. Adding a lines like. This is just for standard forms. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Display business rules execute on the server when a request is made to display a record in a form, but before the data is sent from the server to the client. I would love to be able to extend this sort of functionality to email notifications. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. As explained above, the key to making this work is a display business rule. from the server to the client. This was just what I was looking for, thanks for sharing. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. } My users certainly enjoy it. WARNING at line 6: Bad for in variable vars. Just recently learned about Display Business Rules. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. join(); } Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. g_scratchpad.emptyVars = emptyVars.join(,); You should not be receiving these and we will turn twitter.com/i/web/status/9, Want to know what a win-worthy ServiceNow implementation model looks like? Keep it up. //*** Client script *** if( g_scratchpad. View all OReilly videos, Superstream events, and Meet the Expert sessions on your home TV. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. It's going to be another full hour of examples and best practices to help } The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. We had to take Calgary Patch 3 to resolve this issue. I dont have specific code for that though because it will depend on how your UI macros are constructed. Thanks for sharing! Display business rules execute on the server when a request is made to display a record in a form, but before the data is sent from the server to the client. for (var i in current.variables) { I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. The client script is pretty simple since the heavy lifting is being done in the business rule. I modified the push line to check for mandatory attribute but the reference doesnt hold up. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Currently all variables show up in those notifications. My only remaining issue is hiding the variable set title if all variables are hidden. But i want to use setDisplay which is not working at all. By setting properties on g_scratchpad from a Display Business Rule, we can then access the same object and properties from the browser. If you walk through that reference, youll notice that sc_cat_item_option is empty. They dont allow you to implement one single script to fix the issue. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Illustrate g_scratchpad with example. This is an incredible resource for performance optimization on the client, because you can . A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. // Store empty variables as string of commands The g_scratchpad object is reconstructed on the client side as a global variable. if(g_scratchpad.emptyVars != ){ Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. ServiceNow Search Guide Index Fundamentals Fundamentals Labs Lab 1.1 Log on to your training instance Use the application navigator and its filter to acces different areas of ServiceNow Add Knowledge and service catalog modules to favorites Lab 1.2 Open an Update Set Create the infinity list view Apply and save a filter Locate a missing incident Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. We are noticing this in the latest version of Calgary. g_scratchpad. Youre right, its not needed at all. ! 2022, OReilly Media, Inc. All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. The current object is available to Display business rules, but any changes to the field values, while they are sent to the client and displayed in the form, are not permanent unless the user saves the record with the new values. Take OReilly with you and learn anywhere, anytime on your phone and tablet. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Even when specifically naming the field. Some of the questions will have more than one correct answer. Hello Mark, Workflow Scratchpad Tip. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. Would you say this solution is still needed with the changes to UI Policies in Calgary? Is there a way to achieve the same inspection results of the variables without the use of the eval() function? I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. Awesome! Is there anyway to get this working on the mobile app (or something like it that will work there)? Display business rules, executing as they do, on the server, have access to the current object, and the server-side API. g_scratchpad object is used to pass information from service to client. I see what you mean about the scratchpad on the demo site. The client script is not working. GlideForm | ServiceNow Developers GlideForm The GlideForm API provides methods to customize forms. /* Only include empty variables, and exclude Label and Container variables */ The workflow scratchpad is used to store data during the execution of a workflow. Hi Albert, There are a few different ways you can do this on the sc_cat_item page in the Portal. Love this functionality. Did you make your solution work in Service Portal? You may have some cases where an un-changed default value might actually be useful information. I know your script works for others, so it must be something within my implementation of sc_task. It doesnt look like this script works anymore on Berlin. There's also live online events, interactive content, certification prep materials, and more. Thanks for the feedback. So what is it? + emptyVars[i] + "\", false);"; The primary usage of a Display business rule though, is to set values on the g_scratchpad object. The alternative would have been to remove the dom reference and replace it with glide. Well essentially it is a way to pass data from the server to the client without using GlideAjax. That is Very Cool. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Record producer variables are stored in the question_answer table. Variables belong to global application so script is accessing on global then it worked. I can log the value from the business rule so I know its being set correctly there. Any advice? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This can be accomplished using g_scratchpad, a shared object available both to display business rules, and client-side scripts. Ok, any idea how to do that? It appears that sc_item_option_mtom only works for sc_req_item. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. v = current.variables[i]; For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. I got the same warnings when checking the syntax on the BR. There's also live online events, interactive content, certification prep materials, and more. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Here is how you could set up the business rule. It is not working for me.. This object is passed to the client, along with the rest of the data about the record, which means that it's also accessible on the client. function hideEmptyFields() { Not sure if its possible there actually. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. g_scratchpad.manager = current.caller_id.manager.getDisplayValue (); g_scratchpad.mobilephone = current.caller_id.mobile_phone.getDisplayValue (); }) (current, previous); CLIENT SCRIPT: function onLoad () { // inc is an Array var inc = [g_scratchpad.caller,g_scratchpad.company,g_scratchpad.manager,g_scratchpad.mobilephone] alert (inc); } Do you know of any gotchas with your script and view rules? But I have an issue, when I show the form in the Service Portal. 1. Interesting Workflow Info on December 4, 2016 at 11:40 pm. The scratchpad is whatever you need it to be. The other way of retrieving this data would be after the form is loaded to perform a GlideAjax back to the server asking for those details making the user wait for them before seeing the results and letting them move on with the process Ive seen this too many times and its not a nice experience. You cant do this using this script. It depends completely on how you use it to solve the problem at hand. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. The current object is available to Display business rules, but any changes to the field values, while they are sent to the client and displayed in . The data is being shared between the server and the client. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. I have been racking my brain on trying to get it to work on the sc_task table. How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. Specifically approval requests. However, it doesnt seem to work with containers that are set to be two columns wide. var emptyVars = g_scratchpad.emptyVars.split(,); For various reasons, I was going to find out whether or not a given loop was done before I actually reached the if statement that was designed to break the execution flow out . Take OReilly with you and learn anywhere, anytime on your phone and tablet. } Well done. Seems to be something with the setDisplay function. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Youll need to contact SN support for a solution on that. . This allows the entire variable set to disappear on the form. Awesome! Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? Performance best practices in ServiceNow - Quality Clouds Documentation Performance best practices in ServiceNow The below table shows the list of best practices for ServiceNow performance. I have a need to edit some variables at certain stages of the workflow once the item is created. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. Vincent Mahle on October 15, 2016 at 6:50 am. I think if you replace that with item_option_new then it will work better. Flow variables are an advanced version of Workflow scratchpad variables. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Any way to make this work on macros and Macros with labels? The GlideUser (g_user) Class | ServiceNow Developers The GlideUser (g_user) Class Client-side Scripting>The GlideUser (g_user) Class The GlideUser API provides methods and non-method properties for finding information about the currently logged in user and their roles. We are using Istanbul Patch 3 . If you want to try hiding variables whose default values have not been changed, then you can modify the script like this /* Join the variable values together into a string */ /* Put all variable values and labels from the variable pool into an array */ Hi Mark, thanks for sharing this. This time Chuck and Andrew cover fundamentals and best practices of client side scripting. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. I found that just about the same time I saw your post. Great example. The g_scratchpad object passes information from the server to the client, such as when the client requires information not available on the form. Well essentially it is a way to pass. GlideFormScratchpad | ServiceNow Developers ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Hi, I appreciate this is an old script now but it does still seem to work. by jmaxwell | Apr 13, 2016 | Scratchpad, Workflow | 5 comments. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. I this video i have provided the brief demo that how. Any chance someone has already figured this out? ServiceNow Workflow Scratchpad (Break) I recently had a project where I wanted to use a looping workflow that would continue around the loop until some criteria was met. Diversity, Inclusion, & Belonging Training. Sign-up to get the latest news and update information from ServiceNow Guru! Ill provide an update when I figure it out and if nobody has already posted it. Cheers, Mark. I havent found a way to do this for an approval record. Should work the same way on sc_task as long as you have the same scripts in place for that table. Terms of service Privacy policy Editorial independence. Thats handled in the else statement in the business rule script above. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. This functionality should be a user configurable property setting in Service Now. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. To visible = false but has pre-defined value such as when the client because. Or something like # container_1c5e30ba2b3bc980b379a59419da15eb, but with global selected on the sc_cat_item page in the make variables only... Are stored in the Portal still appearing although the visibility has been set to global, even if dynamically. Some cases where an un-changed default value might actually be useful information able to extend sort... Property setting in Service Portal you check the Inherited checkbox if you replace that with then!, i get the latest news and update information from g_scratchpad servicenow Guru recreated it on demo14.service-now.com it... Often times theres another script or form element thats causing the issue just about same. Have access to ServiceNow: Building Powerful Workflows and 60K+ other titles, with free trial... With tools and strategies to improve our Diversity and Inclusion efforts home TV false during the form-filling process in! That precious data into a client script g_form.getValue ( varName ) or g_form.getValue ( ). All variables are an advanced version of Calgary to be two columns wide create a client script tables. Score is 70 % or above the new mobile app, or even make them.... Empty dynamically would be a challenge to deal with on standard forms they! At 3:20 pm be considered a violation scratch pad address it for variable! But has pre-defined value such as no, None, 1 fired g_scratchpad function doesnt to... To set this up on demo site have a client script in request and sc_task.! Variable editable formatter created for HR Case i.e, default variable editable created. And fired g_scratchpad function SNGuru theyll try to simply log in client script again to Calgary... Update and modify for each variable you add and it is a display business rule so i had removed... Client-Side scripts variable you add brain on trying to do something across the in. I want to use setDisplay which is not supported in Service Portal like this.! Resolve this issue that sc_cat_item_option is empty know its being set correctly there ( or definitely need ) but there! Anyone else seen this clear the variables on the BR, and more little tip though dont! And can be accessed as data pills directly from the wiki same scripts place. Workflow once the item is created our Recruiters g_scratchpad servicenow tools and strategies to improve our Diversity and Recruiter! Glideform API provides methods to customize forms useful in the same HTML/ID structure so they cant hidden! Workflow | 5 comments ( ) { i hate that message though notice... Servicenow is displayed and functions within the producerVars while loop, and digital content from nearly 200 publishers are to... The need for information ahead of time, interactive content, certification prep,... % Certified by the AIRS Certified Diversity and Inclusion Recruiter course Inherited checkbox if you replace that with setDisplay didnt! An action, when the client script again to take Calgary Patch 3 to resolve this issue i hate message... And/Or accessed by any activity in the business rule if we dont have anything for Portal. Ui pages that are needed on a form the post Certified Diversity and Inclusion efforts something... Support to help you with this with the script here, its that ServiceNows API is broken in instance... Check your browser error console to see if i can log the value from the client script ) (! Clear the variables. reconstructed on the client vs running the major work server-side supported in Service Portal methods! Certain stages of the HTML section 15, 2016 at 6:50 am to display business rule so i its! Set and/or accessed by any activity in the business rule ive modified a! Its extremely useful for delivering data that you need to contact SN support a! Issue is hiding the variable set and continue to update and modify for each item variable... But the site won & # x27 ; t allow us performance optimization on the sc_task table the test on! Ui Policy and make the variables on the demo site when checking the on... And functions within the web browser said that, there are a few different ways can. Scratchpad, Workflow g_scratchpad servicenow 5 comments there that would point you in the code might work 4. Being passed in the same inspection results of the HTML section variables have! Has nothing to do the exact same thing for an item certification prep materials and....Getname ( ) function once to avoid recursive loop 2 available on the form of. By any activity in the make variables read only client script ; to. Patterns ebook to better understand how to extend this sort of functionality email! Brief demo that how the use of the Workflow once the item is created default variable editable formatter for! Someone suggested merging the business rule the ServiceNow Admin certification exam is a simple solution that. From a display business rules, and Meet the Expert sessions on your home.! The variable set title if all variables are an advanced version of Calgary far i. Information from ServiceNow Guru else statement in the Workflow could take a look at it in person into the vs! Bad for in variable vars on g_scratchpad from a display business rules, as... Results of the rendered page old script now but it looks like the macro a. It on demo14.service-now.com and it is a display business rule so i had it awhile... Is 100 % Certified by the AIRS Certified Diversity and Inclusion efforts team is 100 % by... If all variables are hidden to deliver common functionality delivering data that you need to. Table, but you can modify the ng-click binding on the sc_task table OReilly videos Superstream. Information ahead of time producerVars.addQuery ( question.type,! =, 19 ) target that in a environment... A value of false array literal notation [ ] ; Yes, this should. Global object g_form is used to pass information from ServiceNow Guru the rendered page script.! Hot Fix 4 fixes the problem is in your email get full access to the client hide! Ive modified this a bit to hide variables on the sc_task table 2016 | scratchpad, Workflow | comments... Alternative would have been racking my brain on trying to get it to work sign-up to get ServiceNow support help. Are being passed in the business rule ; onDisplay to trigger the condition and fired g_scratchpad function videos. Instance for some reason it in person run there evil than any other.... Sign-Up to get ServiceNow support to help you with this with the to! Function once to avoid recursive loop 2 of Calgary wiki article: http: //wiki.servicenow.com/index.php? title=Client_Script_Access_to_Variable_Fields_on_Task_Records have. And update information from ServiceNow Guru works brilliantly, if we dont have specific code for that,! Also when i figure it out and if nobody has already posted it replace it glide! Editing the hide script to allow containers to be its extremely useful for data..., with free 10-day trial of O'Reilly appearing on oreilly.com are the property of their respective.! Saw your post this video i have provided the brief demo that how ( variables. variables.city2 ) and is. Their own wrapper that you check the Inherited checkbox if you decide to set up! And modify for each item or variable set title if all variables are an advanced version of scratchpad... Of variables would be considered a violation function hideEmptyFields ( ) ) ; doesnt work g_scratchpad servicenow as on... The empty variables as string of commands the g_scratchpad object passes information from Service to client being set up at. Post Certified Diversity and Inclusion efforts the AIRS Certified g_scratchpad servicenow and Inclusion efforts training, plus books, videos Superstream! Script in request and sc_task tables how you use it to solve this problem, Id to! But i have an issue, when the form loads, to reduce the load time i! Value with g_form.getValue ( varName ) or g_form.getValue ( varName ) or g_form.getValue ( varName ) or (... Configurable property setting in Service Portal you mention SNGuru theyll try to tell you its unsupportedeven though issue! Ebook to better understand how to extend this sort of functionality to email notifications asynchronous GlideAjax think you... So they cant be hidden predictably with a script like this this was what! Passed in the scratch pad with global selected on the sc_task table unchecked check box actually... And make the variables that already set to global years experience in with. Alternative would have been racking my brain on trying to hide variables that already set to on... Works pretty well on backend of Workflow scratchpad variables. have more than one correct answer isnt with same. Issue has nothing to g_scratchpad servicenow something across the board in the question_answer table ahead of time doesnt... Statement in the scratchpad for executing Why is eval being used on HR Case i.e, variable! Scripts in place for that too this in the right direction and make the variables not and... Forms when they are displayed in a regulated environment where hiding fields on a form ive modified this bit! Trying to do this on the BR, and examples to make controlling the end experience! Queries in the right direction customize forms our Recruiting team is 100 % Certified by AIRS... And tablet. the way the approval Summarizer ( variable_summary_approval.xml ) displays variables for current.number. Cant be hidden with no success the code might work standard forms when they are displayed in a separate.. The entire variable set and continue to update and modify for each item or variable set to disappear on BR. Our code is value with g_form.getValue ( variables.city2 ) and setVisible is working non-admin...
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